Sound Quality/Streaming Issues

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We occasionally receive feedback about sound quality issues. We track all feedback and constantly test our Channels for any internal fixes. However, we often find that many of our users can eliminate sound quality issues with a Cache Clear.

If you are experiencing any skipping, distortion, or any other sound quality issues, please try the following steps for the browser you are logged in with.

CHROME:
Please first log out of your focus@will account
In your Chrome Browser go to the URL: chrome://settings/
Scroll to bottom of page and click on "show advanced settings"
Under Privacy, select "Content Settings"
Select "All Cookies and Site Data"
In the search bar type in focusatwill
Hover over any focusatill.com cookies and select the "X" or press delete to clear the cookies.
Quit out of Chrome
Launch your browser first and head directly to https://www.focusatwill.com/app/music and log in to the site. and log in to the site.

SAFARI:
Please first log out of your focus@will account
Delete the cache on Safari (under the Preferences / Privacy / Clear Website Data - DETAILS)
Find focus@will on that list and clear out the cached files.
Quit out of Safari
Launch your browser first and head directly tohttps://www.focusatwill.com/app/music and log in to the site.

If you are using Safari on a Mac computer, and a the above steps for a cache clear have not solved your issues, please click  here 

INTERNET EXPLORER:
Please first log out of your focus@will account
Delete the cache on IE (general instructions here: http://agsci.psu.edu/it/how-to/clear-internet-explorer-8-ie8-browsing-history-cache)
Quit out of IE
Launch your browser first and head directly tohttps://www.focusatwill.com/app/music and log in to the site.

FIREFOX:

Please log out of your focus@will account
Go to the menu bar up top and select Firefox --> Preferences
On the Left Panel Select "Privacy"
And then select "clear your recent history" and then select everything. This will clear all of your cookies.
If you do not want to clear all of your cookies select "remove "individual cookies" instead of "clear your recent history"
Then type in focusatwill.com in the search bar and manually remove each focusatwill.com cookie.

 

 

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Comments

  • Avatar
    nando

    I'm experiencing skipping and it would be a significant interruption to my work to shut the whole computer down and restart it. So I don't find this helpful ...

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